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• Patient must provide a valid health card and one identification card with picture. (Driver's License, Passport, Provincial I.D.)

• Patient must have a valid requisition from a doctor, complete with all the information needed including location/address of the requesting doctor.

• Patient must follow the proper preparation requirement of the laboratory test/s ordered prior to collection. (Fasting, Time Sensitive Specimens)

       *Please see our specimen guidelines for more details.

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• Patient must provide a clean and safe area for specimen collection.

• Children must have enough space from the area during collection to avoid unwanted accidents.

• If the patients' pet is very active and might cause trouble during the appointment, we strongly suggest to keep them contained in a room during the entire process.

• Patient must properly hydrate before the appointment, for easier blood draw and urine sample collection.

• Patient must advise our lab professionals if they have any allergies to the supplies that we use. (cotton, alcohol, Band-Aid/tape, latex, etc.)

• Patient must advise if they need to lie down for their blood draw.

• Patient must inform our phlebotomist if we can't use a specific arm for medical reasons such as Mastectomy, Fistula, recent surgery, injury, etc.

• A fee of $20 will be charged for cancellations less than 24 hours before the scheduled appointment.

• Appointments can be rescheduled free of charge.

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**Please be advised that MobiLabs has the right to refuse or cancel the appointment if we find the conditions to be unsafe and/or if the area for blood draw is unsuitable.